Shipping policy
At YCORES, we aim to provide clear and transparent information about order processing, shipping, and delivery. Please review this Shipping Policy before placing your order.
Where We Ship
YCORES currently provides shipping services to customers within the United States.
Shipping availability for your specific delivery address will be confirmed during checkout.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Order Processing Time
Orders are generally processed within:
1–3 business days
Processing begins after your order and payment have been successfully received and confirmed.
Our regular processing days are:
Monday through Friday, excluding applicable U.S. holidays.
Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next business day.
Processing time refers to the time required to verify, prepare, pack, and arrange your order for shipment. It does not include carrier transit time.
Estimated Transit Time
After your order has been processed and shipped, the estimated transit time is:
6–9 business days
Transit time begins after your order has been handed over for shipment.
Our regular shipping days are Monday through Friday, excluding applicable U.S. holidays.
Estimated Total Delivery Time
The estimated delivery timeframe consists of:
Processing / Handling Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Delivery timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may occasionally be affected by carrier operations, severe weather, holidays, transportation disruptions, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.
Business Days
For the purposes of our processing and delivery estimates, business days are generally:
Monday through Friday
Saturdays, Sundays, and applicable U.S. holidays are not counted as regular business days.
Shipping Costs
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
If free shipping or another shipping promotion applies to your order, the applicable offer and any eligibility requirements will be displayed on our website or during checkout.
You will have an opportunity to review applicable shipping charges and your total order amount before submitting payment.
Order Confirmation
After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully and make sure your:
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Product selections
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Quantities
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Shipping address
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Email address
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Contact information
are correct.
If you notice an error, please contact us as soon as possible at info@ycores.com.
Shipping Confirmation and Tracking
Once your order has been processed and shipped, tracking information will be provided when available.
Please allow some time after receiving your tracking information for the carrier's system to register and update the shipment status.
Tracking information and delivery updates are provided by the applicable shipping carrier and may not always update immediately.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify:
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Recipient name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State
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ZIP code
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Telephone number and email address, where requested
Incorrect or incomplete shipping information may result in delivery delays or an undeliverable shipment.
Address Changes
If you discover an error in your shipping address after placing an order, please contact us at info@ycores.com as soon as possible.
We will make reasonable efforts to update your shipping information before shipment. However, we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.
Once an order has shipped, we may not be able to redirect or modify the delivery address.
Delivery Delays
Although we work to process and ship orders within the estimated timeframes, occasional delays may occur.
Possible causes of delays include:
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Severe weather
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Carrier disruptions
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High shipping volumes
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Holiday periods
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Transportation interruptions
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Incorrect or incomplete addresses
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Delivery access problems
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Events outside our reasonable control
If your shipment appears significantly delayed, please contact us at info@ycores.com with your order number and available tracking information.
Packages Marked as Delivered
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend that you:
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Check around the delivery location, including entrances, porches, mail areas, and other safe locations.
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Check with household members, neighbors, building staff, or anyone who may have accepted the package.
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Verify that the shipping address on your order is correct.
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Allow a reasonable amount of time in case the carrier's tracking status was updated shortly before physical delivery.
If you still cannot locate your package, please contact us at info@ycores.com with your order number and tracking information so we can assist you.
Lost Packages
If tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us.
We will review the available tracking information and, where appropriate, work with the applicable shipping provider to investigate the shipment.
The appropriate resolution will depend on the circumstances and the outcome of the shipping investigation.
Damaged Packages or Products
Please inspect your order after delivery.
If your product arrives damaged or defective, contact us at info@ycores.com as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the affected product
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Photographs of the shipping packaging where relevant
We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy.
For confirmed damaged or defective products, YCORES will cover applicable return shipping costs or provide another appropriate resolution.
Incorrect Items
If you receive a product different from what you ordered, please contact us as soon as possible.
Please include your order number, information about the product received, and clear photographs where appropriate.
After confirming the issue, we will provide the appropriate return instructions or another resolution.
Multiple Packages
Depending on the products in your order and fulfillment arrangements, an order may occasionally be shipped in more than one package.
Separate packages may have different tracking numbers and may arrive at different times.
Receiving one package does not necessarily mean that all products in a multi-package order have been delivered.
Refused or Undeliverable Packages
A shipment may be returned if the carrier is unable to complete delivery because of:
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An incorrect or incomplete address
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Refusal of delivery
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Unsuccessful delivery attempts
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Inability to access the delivery location
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Other delivery-related issues
If your package is returned as undeliverable, please contact us for assistance.
Any applicable refund or reshipment will be handled according to the circumstances of the order, applicable shipping costs, and our Return and Refund Policy.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us at info@ycores.com as soon as possible.
We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or canceled once processing has begun.
Once an order has shipped, it generally cannot be canceled.
If cancellation is no longer possible, you may request an eligible return after delivery in accordance with our Return and Refund Policy.
Returns
YCORES generally accepts eligible return requests made within 30 days after delivery, subject to the requirements and exclusions stated in our Return and Refund Policy.
For returns due to buyer's remorse or personal preference, customers are responsible for applicable return shipping costs.
For confirmed damaged, defective, or incorrect products, YCORES will cover applicable return shipping costs or provide another appropriate resolution.
Please contact us before returning any product.
Do not send a return directly to our business address unless our customer service team specifically instructs you to do so.
Shipping Policy Updates
We may update this Shipping Policy periodically to reflect changes to our shipping services, operational practices, or applicable requirements.
The current version of this policy will be made available on our website.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
YCORES
Address:
1902 E 116th Pl
Northglenn, CO 80233
United States
Phone:
+1 719-297-5536
Email:
info@ycores.com
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