Privacy policy

This Privacy Policy describes how YCORES (“YCORES,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit ycores.com, make a purchase, contact us, or otherwise interact with our online store and related services.

By accessing or using our website and services, you acknowledge the privacy practices described in this Privacy Policy. Where required by applicable law, we will obtain consent before collecting or using certain personal information.

Personal Information We Collect

The personal information we collect depends on how you interact with YCORES and may include:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.

  • Order information, including products purchased, order history, transaction details, shipping information, returns, exchanges, and refunds.

  • Payment-related information, which is processed through the payment providers available during checkout.

  • Account information, if customer account functionality is available, including account details and preferences.

  • Customer service information, including questions, return requests, complaints, feedback, and other communications you send to us.

  • Device and usage information, such as IP address, browser type, device information, operating system, pages viewed, referring URLs, and interactions with our website.

  • Marketing information, including your communication preferences and interactions with promotional messages where applicable.

How We Collect Personal Information

We may collect personal information in several ways, including:

  • Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.

  • Automatically when you browse or interact with our website through cookies, pixels, log files, and similar technologies.

  • From service providers and business partners that assist us with ecommerce operations, payments, shipping, security, analytics, advertising, and other business functions.

  • From other sources where permitted by applicable law.

How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill customer orders.

  • Process payments and transactions.

  • Arrange shipping and delivery.

  • Send order confirmations and shipping updates.

  • Provide tracking information.

  • Process returns, exchanges, and refunds.

  • Respond to customer questions and requests.

  • Maintain customer accounts where applicable.

  • Operate and improve our website and services.

  • Personalize website functionality and shopping experiences where appropriate.

  • Detect, investigate, and help prevent fraud, unauthorized transactions, security incidents, and abuse.

  • Maintain transaction and business records.

  • Send marketing communications where permitted by applicable law and consistent with your preferences.

  • Measure website and marketing performance.

  • Comply with applicable legal, regulatory, tax, and accounting requirements.

  • Establish, exercise, or defend legal claims.

Payment Information

YCORES may offer payment methods including:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

The payment methods actually available for a particular order will be displayed during checkout.

Payment transactions are processed through the applicable payment providers. Depending on the payment method selected, your payment information may be provided directly to and processed by the applicable payment provider.

For your security, please do not send complete credit or debit card numbers, passwords, or other sensitive payment credentials to us by email.

Shopify

Our online store is powered by Shopify, which provides ecommerce infrastructure and related services used to operate our store.

Shopify may process personal information in connection with providing website hosting, ecommerce functionality, checkout, security, payment-related services, and other features used by our store.

Shopify's processing of personal information is also governed by its applicable privacy practices and terms.

How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Ecommerce and website service providers

  • Payment processors and payment providers

  • Shipping, logistics, and fulfillment providers

  • Information technology and hosting providers

  • Security and fraud-prevention providers

  • Analytics and advertising service providers

  • Customer service and communication providers

  • Professional advisers, including legal advisers, accountants, auditors, and insurers

  • Government agencies, regulators, courts, or other parties where disclosure is required or permitted by applicable law

We may also disclose or transfer information in connection with a merger, acquisition, restructuring, financing, sale of assets, or another business transaction where permitted by applicable law.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, maintain shopping functionality, remember customer preferences, improve security, understand website usage, and support analytics and advertising activities.

Cookies may include:

  • Essential cookies used for website functionality, shopping carts, checkout, and security.

  • Preference cookies used to remember customer selections and settings.

  • Analytics cookies used to understand website traffic and performance.

  • Advertising and marketing cookies used to measure advertising effectiveness or personalize marketing where applicable.

Depending on your location and applicable law, you may have options to manage certain cookie preferences.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Analytics and Advertising

We may work with analytics, advertising, and technology providers to understand how visitors interact with our website, measure website performance, evaluate advertising effectiveness, and improve our services.

These providers may use cookies or similar technologies to process information about your device, browser, and interactions with our website.

Where applicable law provides rights regarding targeted advertising, sharing, sales, or similar processing of personal information, eligible customers may exercise those rights using available website controls or by contacting us.

Marketing Communications

If you choose to receive promotional communications from YCORES, we may use your contact information to send information about products, new arrivals, promotions, special offers, and store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the applicable communication.

Even after opting out of promotional communications, we may continue sending necessary transactional or service-related communications, including:

  • Order confirmations

  • Shipping notifications

  • Tracking information

  • Return or refund communications

  • Account or security notices

  • Responses to customer service inquiries

How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are also responsible for taking reasonable precautions to protect their devices, passwords, and account credentials.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable business and legal requirements.

This may include retaining information to:

  • Process and maintain transaction records.

  • Provide customer service.

  • Process returns and refunds.

  • Comply with legal, tax, accounting, and regulatory requirements.

  • Prevent fraud and maintain security.

  • Resolve disputes.

  • Enforce applicable agreements.

  • Protect our legal rights.

Retention periods may vary depending on the type of information, why it was collected, and applicable legal requirements.

Your Privacy Rights

Depending on where you reside and the laws applicable to YCORES, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to certain personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Request information regarding how personal information is collected, used, or disclosed.

  • Obtain a copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Exercise applicable rights regarding certain targeted advertising, sales, sharing, or profiling activities.

  • Appeal certain decisions concerning privacy requests where provided by applicable law.

These rights are subject to applicable legal requirements, exceptions, and limitations.

Exercising Your Privacy Rights

To submit a privacy-related request, please contact us at:

info@ycores.com

Please describe your request and provide sufficient information for us to reasonably identify the relevant records.

To protect your information, we may need to verify your identity before completing certain privacy requests.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may request evidence demonstrating the agent's authority and may need to verify your identity directly.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and whether its requirements apply to YCORES, these rights may include access, correction, deletion, portability, and rights concerning certain targeted advertising, profiling, sales, or sharing of personal information.

We will process applicable verified privacy requests in accordance with legal requirements that apply to us.

Colorado Privacy Rights

Because YCORES is located in Colorado, certain Colorado residents may have privacy rights under applicable Colorado law where its requirements apply to our business and processing activities.

These rights may include the ability to request access, correction, deletion, or portability of certain personal information and to opt out of certain targeted advertising, sales of personal data, or qualifying profiling activities.

The availability of a particular right depends on applicable legal requirements and exceptions.

Privacy requests may be submitted to info@ycores.com.

Children’s Privacy

Our website and services are intended for a general audience and are not directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us in circumstances that are not permitted by law, please contact us so we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to or integrations with websites, applications, social media platforms, payment providers, or other services operated by independent third parties.

YCORES does not control the privacy practices of independent third parties.

We encourage customers to review the privacy policies of third-party websites and services before providing personal information to them.

International Data Processing

Some service providers used to operate our website and services may process or store information in locations outside the state, country, or region where you reside.

Where required by applicable law, appropriate safeguards or other legally recognized measures may be used in connection with transfers of personal information.

Business Transfers

If YCORES is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or another business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices, or applicable legal requirements.

When appropriate, an updated version will be posted on our website.

We encourage customers to review this Privacy Policy periodically for current information regarding our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

YCORES

Address:
1902 E 116th Pl
Northglenn, CO 80233
United States

Phone:
+1 719-297-5536

Email:
info@ycores.com